Frequently Asked Questions
General Quation and answers
. + Does Whisky Launch provide delivery?
The delivery of the orders are done by our local retailers. WhiskyLaunch is not involved in the delivery of the orders.
+ How can I enter promotion code?
Promotion code can be applied on the cart page. You can find a space on the right of the page to enter the same. Please note, you need to be signed in to enter a promotion code.
Is there any minimum order amount for delivery?
Yes, there is a minimum order amount involved per order for delivery and it may vary store to store.
+ Is there any delivery fee involved for delivery?
Yes, there are delivery fees involved for each order placed on Whisky Launch. The delivery fee varies from store to store and it will be clearly mentioned on the order summary in the cart page.
What payment methods do you accept?
We accept Banks Transfer and Crpto Payment
How long does it take for the order to be delivered?
Whisky Launch does not guarantee delivery times. The delivery is carried out by our local retailers and they’re responsible for the delivery. You will be notified via email when your order is out for delivery. However, the delivery might get delayed due to various external factors - traffic conditions and weather.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you contact us within 1 hour of purchase, we’ll do our best to accommodate changes or cancellations.
+ What do I need to carry to the store for in-store pickup?
In order to pickup your order you need to be 21 years and older. The store person will ask for your government issued ID card for verification.
Where do you ship?
We currently ship across the U.S. and select international countries. Shipping options and costs are calculated at checkout.
How long does shipping take?
Standard shipping takes 3–7 business days. Expedited options are available at checkout.
How can I track my order?
You’ll receive a tracking link via email once your order ships. You can also track your order anytime through your Velora account.
What if my package is lost or delayed?
If your tracking hasn’t updated in 5+ days or your package is missing, reach out to our Support Team and we’ll help resolve it ASAP.